New research commissioned by Public Health Wales has revealed key insights into how people with Type 2 diabetes in Wales can be better supported to live well for longer with the condition.

NHS Wales is developing a comprehensive package of enhanced diabetes support following the research that has highlighted the experiences and needs of people living with Type 2 diabetes across the country and the clinicians that support them, including how people with Type 2 Diabetes are highly motivated to manage their condition, but they can find it hard to absorb information around the time of diagnosis.

The study, underpinned by behaviour change models and frameworks and conducted by Beaufort Research between February and May 2025, involved in depth conversations with 50 adults living with Type 2 diabetes and 15 healthcare professionals across Wales who provide care and support to people living with diabetes. The conversations explored the barriers and facilitators to patients’ engagement with:

• Health services (for example attending appointments, seeking support when required from a range of professionals such as GPs, practice nurses, diabetes specialist nurses, dietitians, diabetic eye screeners, podiatrists, and hospital consultants – among others – to help people live well with and manage their diabetes)
• Self-management of Type 2 Diabetes (including things like taking medication as prescribed, checking blood sugar levels, and being active everyday).